Refund and Returns Policy

To return or exchange a product please email us the order number with product codes to rossbykirtiornaments@gmail.com within 24hrs of receiving the product and we will help you with the process. You can call us on +91 96535 16056‬ on Monday to Saturday between 12pm -7pm.

Steps To Making A Return:

• Please inform us within 3 days of receipt of order.
• Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a Video of unpacking package.
• Products can be returned within 7 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition.
• Refunds will only be made after we have received the shipment in its original packaging.

Criteria for Return:  

• The items should be unused.
• The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.
• There should not be any scratches or deformities on the surface of the product.
• Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
• Any jewellery not in its original condition will not be considered eligible for return.

Return Shipment Process:

To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. Please address all returns to:

Kirti Ornaments
Flat No 48, Path Mohalla,
Lakhhi Vihar Palwal,
Haryana 121102 (India)

Refunds Will Be Done In The Following Case:

• Genuine quality issues.
• Packages lost in transit.
• In case we discover that a wrong item has been shipped to you.
• Timeline for credit of refund to original payment source: 5 to 7 Working Days